Communications & Media
Background of the Customer
The client is a leading global optical and digital solutions company providing advanced offerings to build 5G, Rural, FTTx, enterprise, and Data center networks.
- Faced challenges in managing the sales force efficiently and also providing a seamless experience to the clients
- Wanted to leverage modern technology to enhance their sales operations, and hence wanted to implement best-in-class CRM that would enable them to centralize customer data, streamline sales processes, and gain valuable insights to drive more informed business decisions.
- Conducted a thorough analysis of sales processes, identifying key needs and areas for improvement.
- Salesforce Cloud Configuration and Customization was utilized to streamline the sales process.
- The implementation team ensured a seamless transition by migrating existing customer data from legacy systems to Sales Cloud.
- Comprehensive programs to familiarize the sales team with Sales Cloud’s features and functionality.
STL Digital, in alignment with Client expectations, delivered: