ERP Application Support For One Of World’s Largest IT Infrastructure Services Provider For Their Telecom Customer’s MSSP Project
About the Customer
The client is one of the world’s largest IT Infrastructure services providers.
Challenges
- Client was looking for a strong global partner capable of delivering managed services in Oracle ERP application deployed across 14 countries in for the telecom customer through a seamless transition from the incumbent, while ensuring business-as-usual (BAU) support within a 4-week timeframe.
Our Solution
- A comprehensive solution was deployed, encompassing system analysis, business rules mapping, and role-based expert onboarding. This was followed by transition and steady-state plan execution, robust ERP application and DB support (L1-L3), and continuous server monitoring with mutual services.
- Apps Overview: ERP (Finance & Technical), SCM, HCM, GRC, Apps DBA
The Outcomes
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Shifts per month for all applications.
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STL Digital receives industry leading CSAT score for this project.
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