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STL Digital logo - Global IT services and consulting company.

IVRs

Neox IVRs

An interactive voice response, or IVR system, is an automated voice response system that answers incoming calls, identifies the purpose of the calls, and assists the caller. It transfers calls to the appropriate department or provides self-serving options that customers can complete themselves.
Neox Interactive Voice Response (IVR) System provides a cost-effective solution that enables service providers and operators to offer IVR services seven days a week, 24 hours a day. It allows operators to have multiple customized IVR menus that customers can access and avail of operators’ services like getting account information, transferring balances, etc. in an easy and secure manner. The solution offloads operators' services and gives customers access to these services in an interactive way via their phones.

The most basic use is to route calls to the right department or person, which eliminates the need for a switchboard operator.

Key Features Of IVR

Support for Multiple Languages

Neox IVR supports predefined multiple languages, which empower operators to service international markets abroad and multilingual customers at home, which ensures better connection.

Protocols Support

SIP Neox IVR provides VoIP features based on next generation SIP, H.323, and MGCP Protocols that are meant for multimedia communications. These protocols support the real-time transfer of audio and video data over packet networks like IP and cover specific aspects of Internet Telephony. Moreover, it also offers the NAT Traversal feature, which facilitates the transmission of media traffic between edge devices that reside in private IP networks.

Menu-based Flexible Call Flow

Neox IVR can be configured by operator to have menu-based multilevel IVR flow for easy access, which simplifies call flow configuration and eliminates the need for a live operator to handle the call.

Lower TCO

Neox IVR supports standard Web Service architecture for integrating with third party systems and provides customized solutions at affordable prices and in a short time. Neox IVR is a software-based hardware agnostic solution that provides the flexibility to run on any hardware (based on project scope) and helps reduce hardware procurement costs.

Anytime, anywhere availability

With Neox IVR, operators or service providers can rest assured that their business services are available 24 hours a day, seven days a week, without the need for human intervention.

Integration with Multiple Platforms

Off the shelf BSS and CRM Integration with BSS and CRM offerings from STL provide ready-to-deploy solutions through IVR for account related services like balance status, transfer, refill, etc.

Geographically distributed, highly coordinated architecture

The solution is well designed to be geographically distributed to cater to the carrier’s requirements. Neox IVR permits centralized control of geographically distributed components, facilitating the carrier’s operations with immense ease.

Key Features of IVR

  • Support for Multiple Languages: Neox IVR supports predefined multiple languages, which empower operators to service international markets abroad and multilingual customers at home, which ensures better connection.
  • Menu-based Flexible Call Flow: Neox IVR can be configured by operator to have menu-based multilevel IVR flow for easy access, which simplifies call flow configuration and eliminates the need for a live operator to handle the call.
  • Integration with Multiple Platforms: Off the shelf BSS and CRM Integration with BSS and CRM offerings from STL provide ready-to-deploy solutions through IVR for account related services like balance status, transfer, refill, etc.
  • Anytime, anywhere availability: With Neox IVR, operators or service providers can rest assured that their business services are available 24 hours a day, seven days a week, without the need for human intervention.
  • Protocols Support: SIP Neox IVR provides VoIP features based on next generation SIP, H.323, and MGCP Protocols that are meant for multimedia communications. These protocols support the real-time transfer of audio and video data over packet networks like IP and cover specific aspects of Internet Telephony. Moreover, it also offers the NAT Traversal feature, which facilitates the transmission of media traffic between edge devices that reside in private IP networks.
  • Lower TCO: Neox IVR supports standard Web Service architecture for integrating with third party systems and provides customized solutions at affordable prices and in a short time. Neox IVR is a software-based hardware agnostic solution that provides the flexibility to run on any hardware (based on project scope) and helps reduce hardware procurement costs.
  • Geographically distributed, highly coordinated architecture: The solution is well designed to be geographically distributed to cater to the carrier’s requirements. Neox IVR permits centralized control of geographically distributed components, facilitating the carrier’s operations with immense ease.
  • Anytime, anywhere availability: With Neox IVR, operators or service providers can rest assured that their business services are available 24 hours a day, seven days a week, without the need for human intervention.

Feature Offerings

  • Customizable & Flexible Menu based Call Flow
  • Multi level & Multi lingual
  • DTMF input detection
  • Voicemail option
  • Detailed IVR call reports
  • Integration with Database, CRM, payment gateway, etc. over web services/API
  • Can be integrated with Contact center solution for Automatic Call Distribution (ACD) to agents based on skills.

IVRS Technical Specifications

Extensions

• IP Phones / ATA Extensions
• Media Gateway

Trunk Interface

• System and Subscriber Provisioning
• Fault Management
• Element Management System

IVR Call Logging and Reporting

• Active IVR Calls
• Call Logs
• IVR Call Data Reporting

RFC/Standards Supported

• SIP (3261), DTMF (2833, SIP INFO), RTP, and SDP

Other Features

• Menu driven IVR call flows
• Web Service Integration
• NAT Traversal
• Business Intelligence (BI) Reports (Optional)

• CDR for IVR calls
• SNMP-based Alert Management
• High Availability
• Customized Call Flow
• Multi-Language Support

Here is how our solution works

Contact Us

Please find below contact details and contact us today! Our experts always ready to help you.
  • Phone: +91 9712900567
  • Email: presales.neox@stl.tech
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